Initial Consultation and Home Visit

The first service that the care manager does is the initial consultation and Home Visit.

We come to your home or other place where you will be the most comfortable to have your first meeting with the care manager.

During this meeting we will:

Discuss various aspects of care management

Determine which of these are appropriate for your situation and needs

Refer others to help you with your needs, if needed.

During this time, we establish our relationship so that care management services can be provided quickly, correctly and efficiently.

The assessment includes a family meeting and home visit to determine needs and gather the information we need to be ready to meet any urgent needs.

We discuss all the different parts of care management and help you decide which are the most appropriate for your situation and needs. Some of these will apply to your situation and others will not.

But it’s always best to know about all the available resources. In this way if there any services that might be helpful, care manager goes over all of these details with you.

Our care manager thoroughly explains all of this to you. We take the time to answer your questions. We even go over topics of questions that you should ask us. We go over the answers to those questions with you as well!

We really want you to fully understand everything about what we do and how we can help you, and determine exactly what you need from us. If we can’t provide everything that you need, we will refer others to provide those needs to you.

We have a large network of other professionals that we refer our clients to so that they are cared for and satisfied for all of their care management services.

And once we explained everything to you in this initial consultation answered all of your questions we can proceed to the next step of our care manager services – which is a complete assessment.

Now please be advised that you can always ask us about any of these steps in the care management process at any time. We want you to feel comfortable with us and make our relationship with you one that you and your family will cherish!

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Our Testimonials

Wendy Hayes has provided my home bound client, an 87 year old retired clergyman, with the best possible care. I do not know what I would have done without the caring and compassionate services of Wendy and her staff. If I ever enter this stage of life, I will call on Wendy. You can’t go wrong here.

- Howard Crown, Attorney

My wife of 45 years had a Registered Nurse Degree. Because of her background in medicine, the family depended upon her authority in medical matters. When she died we were in shock having to be on our own. Luckily Wendy came into my life. She has served as my medical advocate and translator from “medical talk” to English. Without Wendy’s help I would have been at the mercy of the medical community for the last 3 years. She is the best thing to come in to my life in years.

- Al Breuning

Wendy Hayes [of SWFL Geriatric Care Management] is the most honest sincere professional down-to-earth person I know.
Wendy has changed my life. I have lost two wives and have no children. I was sad and depressed, but Wendy changed all that. Wendy has filled the void in my life – she is My Family. She moved me to my new home where I am so well taken care of and at the age of 91 I have never been happier because of her decisions.

- G. Zdanoff

Wendy Hayes of SWFL GERIATRIC CARE MANAGEMENT is the most knowledgeable, compassionate health care provider I know.
She provides the elderly and their families with extreme care with her expertise in the field. Wendy assures the elderly have their health needs met with dignity as they age, respects and reacts to their wishes and provides outstanding detailed medical attention with confidence to their doctors. She is organized, follows-up timely and accurately, she is worth her weight in gold.

- Dew Cunningham

“I was impressed by the compassion, competence, and alert attentiveness of all of the SWFL Geriatric Care Management, LLC staff, who helped Eleanor from 2011 to present. Wendy, I know that your ready availability and responsiveness is a source of comfort and has given her great peace of mind.”

- FL Attorney 2014

SWFL Geriatric Care Management, LLC was hired to do an assessment of one of my client’s parents and then retained to provide elder care services. They exhibited a high professional manner and easily identified priorities for the client and his mother.

- Sarah P. Naples, FL

We provide geriatric care management services of eldercare and senior care to residents in Fort Myers, Naples, Cape Coral, Bonita Springs, and Estero and other areas of Collier County and Lee County in Southwest Florida. To find out more about our services, visit our

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